At My Melbourne Cabs, we understand that travel plans can sometimes change unexpectedly. Our cancellation and refund policy is designed to remain fair to both passengers and drivers while ensuring reliable cab services across Melbourne. We encourage all customers to review the guidelines below before booking any ride with us.
Cancellation Policy
Passengers can cancel a booking if their plans change. However, cancellation timing may affect whether a fee applies. Our general rules are listed below:
- Bookings cancelled well in advance of the scheduled pickup time are usually free of charge.
- Cancellations made shortly before the pickup time may attract a small cancellation fee.
- If the driver has already arrived at the pickup location, a waiting or cancellation charge may apply.
- Airport, wedding, and event transfers may require earlier notice due to scheduling commitments.
- Repeated last-minute cancellations may lead to restrictions on future bookings.
Refund Policy
If a payment has already been processed and the booking is cancelled within the eligible time frame, a refund may be issued. Refunds are handled using the original payment method whenever possible.
- Eligible cancellations may receive a full or partial refund depending on the timing.
- Refund requests are typically processed within a few business days.
- Transaction or payment processing fees charged by banks or payment providers may not be refundable.
- If a service issue occurs due to driver unavailability or operational problems, customers may qualify for a refund or service credit.
- Passengers should contact our support team with booking details to request a refund review.
Important Notes
We recommend passengers double-check pickup time, date, and location when making a reservation. Clear communication helps us provide punctual and dependable transport for corporate travel, airport transfers, hotel pickups, events, weddings, and parcel deliveries throughout Melbourne.