Welcome to My Melbourne Cabs. These Terms and Conditions explain how our services operate and what customers can expect when booking a ride with us. By using our cab services, you agree to follow the terms outlined below.
Service Availability
My Melbourne Cabs provides reliable transportation across Melbourne for a variety of travel needs. Our services include corporate transfers, airport transfers, hotel transfers, event transfers, parcel transfers, and wedding transfers. Bookings are subject to driver availability and local traffic conditions.
Booking and Confirmation
- All bookings should be made in advance through our website, phone, or approved booking channels.
- Customers must provide accurate pickup and drop-off details.
- A booking is confirmed once a confirmation message or notification is sent.
- Last-minute bookings may be accepted depending on vehicle availability.
Fares and Payments
- Estimated fares may vary depending on distance, traffic, and waiting time.
- Additional charges may apply for tolls, parking, or special requests.
- Payment can be made using accepted payment methods available at the time of booking.
- All fares are charged in accordance with applicable transport regulations.
Cancellations and Delays
- Customers should inform us as soon as possible if they need to cancel a booking.
- Late cancellations or no-shows may incur a cancellation fee.
- While we aim to arrive on time, delays due to traffic, weather, or unforeseen circumstances may occur.
Passenger Responsibilities
- Passengers must behave respectfully toward drivers.
- Any damage caused to the vehicle may result in additional charges.
- Passengers are responsible for checking their belongings before leaving the vehicle.
Service Policy
My Melbourne Cabs reserves the right to update these terms when necessary to maintain service quality and comply with local regulations. Customers are encouraged to review these terms periodically when using our services.