At My Melbourne Cabs, protecting the privacy of our customers is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our taxi services in Melbourne. Whether you book a ride for an airport transfer, corporate travel, or any other service, we are committed to handling your information responsibly and in accordance with applicable privacy standards.
Information We Collect
When you make a booking or contact our team, we may collect certain details necessary to provide our services efficiently. This information may include:
- Your name and contact details such as phone number or email address
- Pickup and drop-off locations
- Booking details including date, time, and service type
- Payment-related information where required for processing bookings
- Any additional information you provide while requesting special services
How We Use Your Information
The information collected is used only to support and improve our transport services. We may use your details for the following purposes:
- Processing and confirming cab bookings
- Providing services such as corporate, airport, hotel, event, parcel, and wedding transfers
- Communicating updates related to your booking
- Improving customer support and service quality
- Ensuring safe and reliable transport operations
Data Protection and Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. Your data is stored securely and is only accessible to authorised personnel who require it to provide our services.
Sharing of Information
My Melbourne Cabs does not sell, trade, or rent your personal information to third parties. Information may only be shared when required to complete your booking, comply with legal obligations, or maintain service operations.
Your Privacy Rights
You may request access, correction, or removal of your personal information at any time by contacting our team. We are committed to maintaining transparency and respecting your privacy whenever you use our cab services.